Ticket System
Command | Parameters | Description | Required Permission |
|---|---|---|---|
| none | Creates a new ticket category along with its Discord category and sets which support roles can see the tickets in it. Limit: 2 categories (Free) or up to 10 (Premium). | Manage Server |
| [category] | Renames a category, changes its support roles, or deletes it. A category can't be deleted while it still has open tickets. | Manage Server |
| (channel) | Posts the ticket panel with one button per category, or edits the title and text of the existing panel. A channel is required the first time. | Manage Server |
| none | Sets how long a ticket can go without a response before it closes automatically, and when Nexus deletes closed ticket channels. | Manage Server |
| none | Closes the current ticket immediately, without confirmation from its creator. A reason is required. Only available to the support roles of that category. | Moderate Members |
| right-click a message | Makes an existing Nexus panel the active ticket panel again. Nexus then manages its text and buttons, and you can edit it with | Manage Server |
How a Ticket Works
Members open a ticket from the panel and briefly describe their issue. Nexus then creates a private channel that only the creator, the category's support roles and the bot can see. To close it, the support team clicks Close Ticket. The creator can confirm the closure or decline it with a reason. When the ticket closes, Nexus creates a transcript. It is posted in the ticket channel, sent to the creator by DM, and posted in the log channel. After that, the channel is deleted automatically.
Required Bot Permissions
For Nexus to create, secure and clean up ticket channels, the bot's role needs the following Discord permissions:
Manage Channels: Creates categories and ticket channels, and deletes them again after closing.
Manage Roles: Sets the channel permissions so that only the creator and the support team can see the ticket. It also removes the creator's permission to write when a ticket is being closed.
View Channel, Send Messages & Embed Links: Posts the panel, the welcome message in the ticket and the close request.
Attach Files: Attaches the transcript as a text file, in the ticket and in the log channel.
Read Message History: Reads the ticket history to build the transcript.